Service workers have different ways of making the most of their brief contact with customers. Yesterday, the man who came to check the security system on my house did it his way. I recall that when he came a year ago, he somehow felt at ease to tell me about issues with his ex- as we discussed how much the alarm check would cost. We had never set eyes on each other before, but he felt he could confide. I listened politely. This time, he regaled me with another story: that he was a rock musician in his spare time and that I should check out a recent report in the papers that featured his picture and take the time to look out for him playing locally over the weekend. All the while, he was checking windows and doors, and talking to his colleagues at the office. “I try to get them to understand that ‘O’ is a letter and ‘zero’ is a number,” he told me, with a wry smile, as his Bluetooth device blinked in his ear. “You’re good for another year,” he chirped as he left. I don’t know how many checks he had to do that day, but his visit to my house left me amused.
I honestly prefer yesterday’s brief encounter to that with the worker from the gas company who strolled into my house, without a word, went to the basement, did his work and left without a word.